5.1.3.3.1.21. OpenNAC license Request

When requesting a license in the Configuration > Configuration vars > License section of the Administration Portal, you may encounter error messages that provide clear and explicit information about their causes. Here is the complete list of these error messages:

Error Messages

Cause

“License is empty.”

The license file is missing or contains no data.

“Invalid file MIME-type, only .zip allowed, received: %1$s”

The provided license file has an incorrect file type. Only .zip files are accepted.

“Unable to read license file.”

There was an issue reading the content of the license file.

“License invalid format.”

The license file does not adhere to the required format.

“Unable to save license.”

There was a problem saving the license file.

“License not found.”

The system couldn’t locate the specified license.

“Validation failed, reason: license data not match with this core (invalid company and/or e-mail).”

The license information doesn’t match the company or email associated with this Core.

“Validation failed, reason: license data not match with this core (UUID not matching).”

The UUID in the license does not match the expected value.

“Validation failed, reason: license data not match with this core (number of interfaces not matching).”

The number of interfaces specified in the license does not match this Core.

“Validation failed, reason: the modules allowed by the license do not match the active modules detected.”

The licensed modules do not correspond to the active modules detected.

“Unable to get public key to decrypt license, md5: %1$s”

There was a problem obtaining the public key necessary to decrypt the license file.

“Failed to decrypt license.”

The system encountered an issue while attempting to decrypt the license data.

“License data is not in JSON format.”

The license information is not in the expected JSON format.

“Validation failed, reason: license already expired.”

The license has already reached its expiration date and is no longer valid.