10. FAQ
Welcome to the OpenNAC Enterprise FAQ section. This space was designed to address your most common doubts and provide helpful insights. Explore the following topics to enhance your experience and make the most of our services.
10.1. How can I know the meaning of a Tag assigned to a device?
Each connection is tagged with a specific prefix, streamlining the management of device details such as open ports, DNS queries, OS versions, and other relevant information. To understand the meaning of a particular tag, refer to the Tags Table section, where we list the tags used in our solution, their meaning, and provide examples.
10.2. What are the logs I will find during system operation?
We catalog various types of logs and events for your reference. You can consult them by visiting the Logs Description section. Whether you are interested in monitoring system activities, security incidents, or user interactions, this section provides insights into the diverse range of events captured by OpenNAC Enterprise.
10.3. I want to send OpenNAC logs to an external SIEM. How can I do it?
If you are looking to send OpenNAC logs to an external SIEM, please refer to the SIEM integration section. This section provides steps on configuring this service for seamless integration. Additionally, visit the SIEM logs section explaining the structure and syntax of these logs for a better understanding. This information will be valuable when configuring alerts in the SIEM.
10.4. How do I configure an SMTP Mail Relay?
For instructions on configuring an SMTP Mail Relay, please refer to the relevant topic in our documentation: Configuring SMTP Mail Relay.
10.5. Where can I find information on troubleshooting issues with OpenNAC?
If you are experiencing issues with OpenNAC and need assistance in troubleshooting, two dedicated sections are available to guide you through the process:
Platform Administration > Troubleshooting Guide: In this section, you will discover comprehensive information on troubleshooting the various components of OpenNAC and addressing the most common issues.
Use Case > Troubleshooting: This section provides a detailed outline of the workflow for specific use cases so you can efficiently address and resolve specific issues. Navigate to the relevant use case section, where you will discover a dedicated troubleshooting guide tailored to that specific scenario.
10.6. What steps should I follow to update OpenNAC?
There are dedicated sections for the update of each OpenNAC component:
10.7. What Operating Systems are supported for the Agent?
Refer to the list for the officially supported Operating Systems. Keep in mind that only x64 architecture is supported on Windows, macOS, and Linux, and ARM64 on macOS; the rest of the architectures will not be supported.
10.8. Where can I find descriptions of OpenNAC’s various Event types?
The OpenNAC Events and their description are listed under the Basic Concepts section. There you will find a brief definition for each specific occurrence or activity related to a device’s interaction with the system.