| MobileConnect: Error Waiting for answer, time out |
User response time exceeded |
The user has not accepted or rejected the MobileConnect challenge |
| MobileConnect Error: authentication expired |
MobileConnect has taken too long to validate authentication |
Try again in a few minutes |
| MobileConnect Error: authentication failed: unknows user |
The user is not activated in MobileConnect |
Activation: https://mobileconnect.telefonica.es |
| MobileConnect Error: authentication in progress, wait 1 minute until current authentication would be finished |
The user has attempted a second authentication with a first authentication attempt still active |
Mobile Connect rejected the second connection attempt |
| MobileConnect Error: Access-denied [too many attemps] |
The user has tried several times with the wrong password. Mobile Connect has temporarily blocked the user |
Check the password and wait a few minutes |
| MobileConnect: user cancelled |
The user has not accepted the MobileConnect challenge by Applet or SMS |
Check with the user the authentication flow |
| MobileConnect Error Accessing operator URL: couldn’t connect to host |
The Mobile Connect service is not accessed |
Check Mobile Connect service and check Proxy Access |
| MobileConnect Error: Access-denied – The User has the antispam code activated |
The user has an antispam installed on his cell phone that generates a double code |
Disable or uninstall the antispam on the user’s mobile |
| MobileConnect: User phone is empty |
The user has configured the antispam option in MobileConnect that generates a double verification code. This functionality is incompatible with openNAC |
Disable antispam for the user https://mobileconnect.telefonica.es |
| MobileConnect: User not found, to retrieve phone number |
The user does not have the mobile registered in the AD. Check that it exists in the field clicked by the plugin |
It can be configured to force a bypass or reject authentication |